Terms and conditions

Privacy policy

SmartSysCo’s privacy policy respects and protects the private information of people who use the site’s services. SmartSysCo undertakes to defend your privacy as much as possible and in this regard, to develop the technology needed to make your use of the site more secure and safe. In fact, by using the SmartSysCo site, you show your satisfaction with this policy. All content available through any of the Smart Cisco services, such as text, graphics, logos, button icons, images, videos, downloadable and copy able items, data and all content produced by SmartSysCo are considered part of the property of Smart Cisco. and the right to use and publish all existing and available materials is the exclusive property of SmartSysCo, and any use without obtaining written permission reserves the right of prosecution for SmartSysCo. Users are responsible for maintaining the password and username to enter the site, and it is necessary not to disclose it to others in order to prevent possible abuses.

Registering, processing and sending the order

SmartSysCo allows its customers to place orders 24 hours a day, seven days a week, but the basis for sending the purchased goods is based on the customer’s choice of shipping method from the first working day. (Monday to Friday is every week with the exception of official holidays in U.A.E, and all orders registered during working days are processed on the first day after the holiday.) – SmartSysCo always takes utmost care and effort in sending and delivering all registered orders. Despite this, if the inventory of a product in SmartSysCo ends, even after the customer places an order, SmartSysCo reserves the right to cancel the order or refund the order amount, or the customer can replace the product in case there is no stock, replace it with another product. – In case of a problem in the final processing of the shopping cart, such as running out of stock or customer cancellation, the amount paid will be credited to the customer’s account within 24 to 72 working hours. – SmartSysCo is allowed to stop taking new orders without prior notice, and all orders registered before stopping orders will be processed and sent. SmartSysCo reserves the right to stop selling all or part of the products for any reason, such as running out of stock without prior notice. – In case of any error regarding the price and currency value of the goods available on the website, SmartSysCo reserves the right to cancel the order and purchase made by the customer. SmartSysCo will deposit and return the received funds as soon as possible within 24 to 72 working hours to the account declared by the customer, and the customer, by entering the SmartSysCo website, accepts that he is aware of this and will not have any claims in this regard. – Users must When ordering the desired product, complete the order form with correct information. Obviously, if incomplete or incorrect information is entered, the user’s order cannot be tracked and delivered. Therefore, the inclusion of the address, e-mail and mobile and fixed contact numbers by the customer means that their authenticity has been confirmed, and if these items are not entered correctly or completely, SmartSysCo can ask the customer to ensure the accuracy and certainty of the order registration. , request additional and more information. Also, customers can enter the name, address and phone number of another person to pick up the order, and if the order amount has been paid in advance, the recipient of the order must have an identification card with him when receiving the goods. Also, the address that the buyer registers or chooses as the recipient’s address will be included in the invoice, and it is necessary for invoice requestors in the name of a legal entity to pay enough attention to this point when placing an order, because the address entered on the invoice will change after processing. And confirmation of the order will not be possible in any way. – Considering that the process of selecting and purchasing goods is virtual and non-personal, SmartSysCo uses the information in the user profile as a criterion to identify each customer. Also, when purchasing and entering the bank portal, the customer must pay attention to the electronic trust symbol and the authorized address of the bank portal. and in case of non-compliance, SmartSysCo will not be responsible for preventing possible abuses and cases such as preventing purchases with stolen cards and similar cases. – It is not possible to deliver the order in public places such as parks, cafes, restaurants, hotels, and the like, and the delivery address must be accurate and reliable.

Sending and transporting goods

SmartSysCo always tries its best to ensure that all orders reach the customers without any damage. Due to the safe and standard packaging of all shipments, delivery to any shipping company means that any incident during shipping and delivery is the responsibility of the shipping company. When receiving the product, make sure the physical health of the product and avoid receiving it if there is any apparent defect. Obviously, after the delivery of the goods, the buyer is responsible for any appearance and physical defects, and SmartSysCo will not be responsible in this regard. – Due to the fact that choosing the type of shipping and delivery service is with the customer, the shipping cost varies according to the type of shipment you choose and is announced to the customer according to the tariff announced by the shipping company.