Terms and conditions

Returns and Refunds

If the purchased product has defects or technical defects, it will be subject to the acceptance of the return of the product in compliance with the following regulations:

– Defects or technical defects must be reported to SmartSysCo experts within 7 days after receiving the product.

-The buyer is obliged to check the appearance of the order immediately after receiving it, and if there are any visible defects, inform SmartSysCo about the defects; In case of delay in announcing the apparent problem, SmartSysCo will not be responsible.

-Using this service is only possible if the product is returned to SmartSysCo in its original carton or box. -Labeling or writing the description, address or anything else on the product’s original carton or box, or tearing and distorting it, will eliminate the possibility of using the return guarantee.

-If the purchased item is inconsistent with the information on the website in terms of specifications or physical appearance, SmartSysCo must be notified of the discrepancy or shortage of items with the product, within 24 hours after receiving the product.

– Due to the fact that the photo and specifications of the product are to inform and help the customer to buy, and since there may be some differences with the original product in some details, it is not possible to declare a discrepancy based on them. The criterion for discrepancies in product specifications is the technical specifications listed on the website.

– In cases where it is possible to detect the discrepancy without opening the package, it is possible to handle the customer’s request if the product has not been removed from its original state or original packaging.

– If it is possible to detect the discrepancy and deficit of the included items only by opening the packaging, it is necessary that the carton and the original box of the products are not damaged.

-If the customer cancels his purchase, he must notify SmartSysCo within 24 hours (one day) after placing the order.

-Cancellation of the purchase and return request is given to the product that has not been opened, any tampering, opening of the primary packaging, seals, labels and even vacuum nylon and shrink wrap will eliminate the possibility of returning even if the product has not been used. be Regarding cancellation of orders that have not yet been delivered to the shipping company, SmartSysCo should be contacted as soon as possible.

– To send the returned product, please contact Smart Cisco experts before taking any action and avoid sending the product without coordination.

– For shipping, the product must be well packed in its original box or carton, and accessories and all accompanying items such as cables, batteries, manuals, warranty cards, and packaging parts must be sent with the original product.

-Do not write the address on the box or the original carton of the product, and be sure to put the original box of the product in another carton. And tampering with it will void the return guarantee.

-If you live in Dubai, contact SmartSysCo to coordinate sending a courier to pick up the goods.

-If there is a technical defect, technical or physical discrepancy, or apparent damage, is confirmed by the customer service experts, the shipping costs will be paid by SmartSysCo, but in case of canceling the purchase, or the defect or discrepancy is not confirmed by SmartSysCo experts, the initial shipping costs and its return will be the responsibility of the customer. The criteria for acceptance is  considered by SmartSysCo’s technical support and customer service experts, and the customer waived the right to protest in this regard.

-After receiving and accepting the goods by SmartSysCo, depending on the type of product and the problem declared by the customer, it will take an average of 48 working hours to review and announce the final decision of the after-sales service experts. Ending the stock of goods or changes in the price of the goods in the examination and return stages does not create any rights for the customer, and SmartSysCo has no obligation for the supply of the same goods or changes in the price of the goods, and only the obligation to refund the money for the goods – included in the invoice – Accepts the customer. – SmartSysCo will do its best to increase the speed of review and expertise, to respond to the needs of respected customers in the shortest possible time, but considering that after-sales service technical experts are required to comply with standards, instructions and procedures have been announced, the time for the expert decision to confirm the product defect is considered to be 72 working hours on average.

– After confirming the product defect, the refund will be made within 3 working days. Please note that the amount will be returned only to the account from which the initial payment was made.

SmartSysco 7-day test deadline service

In order to create value-added services, -SmartSysCo has made it possible for all products that need to be tested to have the opportunity to test within 7 days after delivery and any technical defects in the device. Includes unconditional exchange service. Also, due to the fact that the photo and specifications of the product are for informing and helping the customer to buy, and since there may be some differences with the original product in some details, it is not possible to declare a discrepancy based on them. The criterion for discrepancies in product specifications is the technical specifications listed on the website. It should be noted that the defects declared by the customer are controlled and checked by the after-sales service experts of SmartSysCo, and if the existence of a technical defect is confirmed, the product is subject to the use of the above service. Also, this service does not include technical problems caused by the user’s improper use of the product. Physical damage caused by transportation is not included in the use of this service. To use SmartSysCo 7-day exchange guarantee service, make sure that the product is well packed, accessories and the invoice are sent in full along with it. Using this service is only possible if the product is returned to SmartSysCo in its original carton or box. Labeling or writing descriptions, addresses, or anything else on the product’s original carton or box, or tearing and defacing it, will void the return warranty if the returned product is not received by SmartSysCo in its original condition. There is no service and the product is considered out of exchange conditions. If the inventory of the damaged product is exhausted in SmartSysCo, and SmartSysCo is not able to replace the damaged product with a replacement product, it can refund the exact amount paid  by customer to the buyer’s account, and price fluctuations will not decrease or increase this amount.

User comments and educational content

The purpose of creating the comments section in Smart SysCo website is to share the experience of buying and using the products that are sold. Obviously, in this section, every user is allowed to share their opinions within the framework of the terms and conditions of the site and view their opinion on the site after our experts review and approve it. If the rules of the site are not followed in user comments, his opinion is not approved and as a result, it will not be displayed on the website. Smart SysCo is not responsible for the correctness or incorrectness of the opinions published in this section. Showing users’ comments on the site does not in any way mean Smart SysCo’s technical approval of the content of the comments; Therefore, respected users are requested not to make opinions the basis of their choices and decisions. In addition, smartsysco.com website may contain written and video educational content to improve users’  knowledge, all of which are only educational, and Smart SysCo will not be responsible for their implementation.